Zendesk

New

Creates a Zendesk ticket with the cpum incident summary, severity, and a link back to the cpum incident page. Useful when customer-facing incidents need to flow into your support queue.

cpum.ai → Zendesk

Critical

cpum.ai alert: api.high-latency

Metric: p99_latency_ms

Value: 842.00

Threshold: > 500

Fired at: 2026-05-08T14:22:01Z

Sample payload — your Zendesk channel receives this shape.

Connect in app →Browse all integrations

Setup steps

1In Zendesk, enable API token access at Admin Center → Apps and integrations → APIs.
2Generate a token for an agent account that can create tickets.
3Paste the subdomain (the bit before .zendesk.com), the agent email, and the token into the Zendesk destination form in cpum.ai.

What you'll need

Field	Example
Subdomain	acme (we build https://acme.zendesk.com)
Agent email	agent@example.com
API tokensecret	Zendesk API token

Ready to wire it up?

Open the cpum.ai dashboard and we'll pre-fill the Zendesk destination form for you.

Connect Zendesk →