ServiceNow

New

Posts to the ServiceNow Table API to create an `incident` record, with severity → impact mapping. Subsequent firings on the same cpum incident update the same SN record's work_notes.

cpum.ai → ServiceNow

Critical

cpum.ai alert: api.high-latency

Metric: p99_latency_ms

Value: 842.00

Threshold: > 500

Fired at: 2026-05-08T14:22:01Z

Sample payload — your ServiceNow channel receives this shape.

Connect in app →Browse all integrations

Setup steps

1In ServiceNow, create or pick an integration user with `incident_manager` role on the `incident` table.
2Copy the instance URL (e.g. https://acme.service-now.com).
3Paste the URL, user, and password into the ServiceNow destination form in cpum.ai.

What you'll need

Field	Example
Instance URL	https://acme.service-now.com
Integration user	cpum_integration
Passwordsecret	••••••••

Ready to wire it up?

Open the cpum.ai dashboard and we'll pre-fill the ServiceNow destination form for you.

Connect ServiceNow →